Frametastic Photo Labs

FAQs

How quickly will I receive my prints?

All Standard Print orders received before 1pm are sent out the next day. For large orders please allow 2-3 Days lab time.



What if I order a mixture of products?

If you order a mixture of products this will slow your order down. Please see our Delivery / Production Info for each product this will give you an idea of time scale for you full order.



What Delivery options can I select?

We have 2 delivery options for delivery, An Post for Prints, DPD Courier Service on all other items.



Can I order Prints and have them sent direct to my customer?

Yes, of course you can. All you need to do is, in the comments section, please put "exclude invoice in shipment" and then the name and delivery address of where you want the order to go. We then send your order without any paper work and in unbranded packing.



What file format can I send?

Generally JPEG is the standard format but we can also work with TIFF files. As a rule please send JPEGs. We would prefer if you keep your file size to a max 10 mb unless it is for a very large print.



What is the biggest file I can send you?

We can deal with any size of file but the bigger the files the slower the upload time would be.



What profile should I assign?

Ideally you should assign sRGB or Adobe 1998.



What dpi should I use?

360dpi is the standard for a JPEG.



What happens if my prints don't arrive?

If your prints don't arrive or maybe lost in the post? If after 20 days your order doesn't arrive we will reprint your order free of charge.



What if my prints are damaged in transit?

All of our packing is made bespoke for us. Generally all our orders are received in perfect condition as our packing is tried and tested we very rarely get any orders damaged. If however your prints do get damaged during transit we will re-print them free of charge once we receive the damaged good back for inspection.



What if I don’t get a confirmation email?

If you don’t get a confirmation email this would indicate that your order hasn’t been uploaded. However on the odd occasion our system can make a mistake please phone for confirmation if in doubt.



What is your minimum order?

We don’t have a minimum order value.



What paper surfaces do you print on?

Glossy, Lustre,Matt, Pearl and many fine Art Baryta and Textured papers.



What machines do you use?

We use state of the art Epson Large Format and Epson Lab Printers.



Do The Prints have any cut off? If I am adding text very close to the edges?

Yes, all machines do crop about 1mm, so please make sure you allow for this when sizing your files.



Do I loose any of my print when i get my images mounted?

As a rule you should allow 1-2 mm around your print as we normally mount your print slightly covered at the inside edge of the mount so it is secure.



What is the standard Mount Size on Mounted Prints?

All our Mounted print have the industry standard 2 inch’s all around. We do have one exception with our 15 x 10 inch Print which is normally mounted 20 x16 inch. Please note all the sizes in our mounted print section are actual print size the 2 inch mount will be added to these sizes.



What is the mount size with Framed prints?

All our framed print sizes refer to the frame size less a 2 inch Mount, ie: if you require a 16 x 12 print mounted and framed then you would select from the 20 x 16 inch frame items.



What do i do if there is a size or item not listed on the website?

We can produce almost any bespoke size of print, Mount, Frame etc to your requirements, please just contact us at the number provided within our opening times or email us and we will be more than happy to assist you with your query and provide a free quote.